Book Your Visit

We are open and can’t wait to welcome you back!

We have introduced some changes to help keep everyone safe, please read the information below carefully, as it contains important information about your visit.

All visitors to the museum must pre-book online (including annual pass holders). Tickets will be available to book every Friday for the week ahead of visiting. 

Your ticket does not include entry into Butterfly World.

You will need to wear a face covering inside of the museum, unless you have a good reason not to.

We can’t wait to see you!

Book your visit to the museum

Can I just turn up on the day?

Unfortunately not. All visitors are required to book their museum visit in advance online. This is so that we can safely mange the number of people in the museum at any one time.

You can book online on the day of your visit if there are still time slots available.

Book your visit here.

Even if you have annual ticket, you will need to book in advance and arrive during your chosen time slot.

Your museum ticket does not include entry into Butterfly World.

 

 

I have an annual pass, do I still need to pre-book my visit?

Yes. Even if you have annual ticket, you will still need to book in advance and arrive during your chosen time slot.

This is so that we can safely mange the number of people in the museum at any one time.

If you have an annual ticket, your booking is free but please remember to bring your pass with you, as without it entry will not be permitted.

Your ticket to the museum does not include entry to Butterfly World. See their Facebook page for opening times and prices.

Do I need to book a place for my child?

Yes all visitors will need to book a place including children and babies. This is so that we can safely manage the number of people in the museum. Under 3s are free.

Can we visit in a group of more than 6?

By law you are not allowed to visit the museum in a group of more than 6 people.

When can I arrive?

Arrival times available to book.:

9 – 10am

10 – 11am

11am – 12 noon

12 – 1pm

1 – 2pm

2 – 3pm

3 – 4pm

If a time is not available it may be because it is fully booked. We only have a limited capacity for each time slot, and some time slots are likely to be more popular than others.

You can stay for as long as you like and you can arrive at any point within your booked time slot.

How long can I stay for?

You can stay for as long as you like and you can arrive at any point within your booked time slot.

See our opening times here. 

How far in advance can I book my visit?

To begin with, tickets will be available to book a week ahead of visiting and will be released every Friday.

How do I get my booking confirmation?

We will email you confirmation of your booking. If you have purchased an annual ticket, please keep your email confirmation safe as this will be your ticket which is valid for one year.

On arrival, you can show your booking confirmation on your phone or a print out.

I haven’t received my booking confirmation

Please check your junk folder in case your booking confirmation has gone in there. If you have still not received it, then please email museum@stockton.gov.uk.

Can I change my booking?

We will try and honour any changes to your booking where possible and where we have capacity to do so. Please get in touch with us by emailing museum@stockton.gov.uk

I need help with my booking

If you require help with your booking please get in touch with us:

  • Email museum@stockton.gov.uk
  • Telephone 01642 527375
  • Contact us Facebook

 

Am I entitled to a refund if I have an annual pass?

We understand that some visitors would like a refund or an extension to their annual pass for the period the museum has been closed. Please email museum@stockton.gov.uk with your request and we’ll get be back in touch.

Preparing for your visit

Do I need to bring my booking confirmation with me?

  • Yes please bring your booking confirmation with you, either on your phone or print out a copy. You will receive this via email.
  • If you have an annual pass, you will also need to bring this with you. It will be checked by a member of staff upon arrival.

I can't find my annual pass

Unfortunately entry will not be permitted without proof of your annual pass and you will need to buy a new ticket.

Covid-19 & government guidelines

Please don’t visit if you have symptoms of Covid-19. Contact the museum to re-arrange your visit.

  • Please respect the government guidelines on social distancing and hygiene.

What to expect during your visit

What additional safety measures will be in place?

Here’s some of the changes we have made to help keep everyone safe. We know things will be a little different to begin with but we are committed to ensuring that you have a safe and welcoming visit.

  • Our staff have been trained and fully briefed on the new procedures in place.
  • Where needed, staff will be wearing clear visors. There will also be clear screens in place at the welcome desk and tea room counter to protect you and the staff.
  • The number of visitors to the museum will be limited so that we can ensure safe social distancing.
  • Please follow the one-way system, which will be clearly marked out on the floor. Although we have a set route please still feel free to stop, look at objects and ask questions. We don’t want you to feel like you have to rush your visit.
  • Where required, there will be markers on the ground to help visitors maintain a safe distance.
  • Hand sanitiser stations will be available throughout the museum. We ask all visitors to use them on arrival into the building.
  • The museum will be frequently cleaned throughout the day with a deep cleaning carried out daily.
  • Staff will greet you on your arrival and explain the changes we have put in place. We will also be on hand to assist you throughout your visit.
  • A takeaway service will be available from the tea room on the Victorian Street. We have added more outdoor furniture in the Victorian Street and Orchard for you to use.
  • We will be accepting card payments only in the tea room and gift shop.
  • The toilets in the museum (including accessible facilities and baby change) and in the park will be open.
  • Some areas of the museum will be closed where we can’t ensure safe social distancing or government guidelines.
  • A face covering must be worn inside of the museum, unless you have a good reason not to.

What will remain closed?

The following will remain closed for your safety. We will reopen them as soon as we can.

  • Interactives, toys and colouring stations will not be in use.
  • The Collectors and Collecting gallery and our Exhibition gallery will be closed.
  • The Victorian Street will be open to explore and most of the shops will be open. The Walled Garden will remain closed (the Orchard will be open).

Do visitors need to wear face coverings?

You will need to wear a face covering inside the museum, unless you have a good reason not to, for example children under the age of 11 or due to certain health conditions. This is in line with government regulations to help prevent the spread of Covid-19.

Will you be checking the temperature of staff and visitors?

There are no plans to do this currently, however staff are fully aware of all the government guidance issued and will not come into work if they are showing symptoms or have been in contact with anyone who has.

How will you ensure the museum is clean?

We have undertaken extensive cleaning before reopening. The museum will be cleaned each day before opening, as well as frequently throughout the day.

Will the toilets be open?

Yes our toilets will be open(including accessible and baby change facilities) The toilets in the park will also be open. Staff will be regularly cleaning toilets throughout the day but we also ask visitor to ensure they use the hand sanitiser available, as well as thoroughly washing hands.

Will the Victorian Street and gardens be open?

The Victorian Street and the majority of its shops will be open.

The Walled Garden will remain closed until 2021 (The Orchard will be open).

Will the tea room on the Victorian Street be open?

The tea room on the Victorian Street has a limited number of indoor seating. We are also offer a takeaway service of hot and cold drinks, as well as cakes. We have added more outdoor furniture in the Victorian Street and Orchard to allow you to enjoy your refreshments outdoors. You are also welcome to bring a picnic.

Please do not consume food or drink inside of the museum.

Can I pay by card?

We encourage visitors to pay using contactless/card payments. However we understand this isn’t always possible, so cash will still be accepted.

All payment pads will be regularly and frequently cleaned. All staff will wash their hands after handling cash.

Is the museum still accessible?

Yes, our lifts are still in operation. Lifts will be cleaned regularly throughout the day. We ask visitors to only use the lifts if they need to and to limit only 1 person at a time (unless you are travelling with a carer or have a child with you)

If you have any other access requirement please speak to a member of staff on arrival and we’ll happily help.

Who should I talk to if I have a query?

You can contact us by emailing museum@stockton.gov.uk, via our Facebook page or by phoning 01642 527375 and we will try and get back to you as soon as we can.

What will be open in the park?

The toilets, café and play areas are now open. Please visit Butterfly World for their opening times, prices and booking details.

The Small Gauge Railway remains closed until further notice.