Policies

Preston Park Museum is part of Stockton Borough Council. You can read our Disclaimer here. 

Privacy

This website is run by Stockton-on-Tees Borough Council. We are committed to ensuring that information personal to you is kept in accordance with Data Protection legislation.

We set out what kind of information is collected by cookies used on www.stockton.gov.uk in a separate statement.

When you submit data to us we will only hold any information you send us for as long as necessary. All employees who have access to your personal data and are associated with the handling of that data will comply with Data Protection legislation. Communications to us are not shared with third parties unless there is a legal basis to do so. If your communication relates to or affects a third party the Council may refer your communication to that third party for their comments, response or information.

For more information about how we use your personal information, please view our Privacy Notices page. If you would like to exercise your rights in relation to your personal information such as request a copy of your personal information, please view and complete our Data Subject Access Request form.

Museum and Gardens Terms & Conditions:

  1. Entry to Preston Park Museum will be on presentation of a valid ticket only.
  2. Tickets are non-refundable, non-transferable and must be produced on each visit.
  3. Proof of entitlement may be required for concessions.
  4. Children under 16 must be accompanied and supervised by an adult at all times.
  5. All visitors must comply with requirements of statutory authorities whilst visiting the Museum site, including Fire and Health & Safety.
  6. No smoking, including the use of electronic or e-cigarettes is permitted on the Museum site.
  7. No dogs, except assistance dogs are permitted.
  8. To collect tickets, the cardholder must present the card used to book the tickets as identification.
  9. Please check your tickets upon receipt and advise us promptly of any errors.
  10. We reserve the right to refuse admission or request visitors to leave at any time.

General Competition Terms & Conditions:

  1. Competitions are open to residents of the UK aged 18 years or over, except employees of Stockton Borough Council and any associated partners.
  2. Details of how to enter form part of the terms and conditions and will be outlined in the Competition Details. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into.
  3. Entrants must submit their personal information as requested when entering the competition. Entry is restricted to one per person and once submitted, an entry cannot be amended.
  4. Late, illegible or incomplete entries will not be accepted. No responsibility can be accepted for lost entries.
  5. The opening date and closing date for entries are as indicated in the Competition Details. For each draw, one winner will be drawn from the entries received by the closing date. Winners will be drawn at random by Preston Park Museum & Grounds, whose decision is final.
  6. The winners will be contacted within seven days of the closing date of the prize draw. Should the Promoter be unable to contact a winner or should a winner be unable to accept their prize, the Promoter reserves the right to award that prize to an alternative winner, drawn in accordance with these terms and conditions.
  7. The prizes as described is available on the date of publication. Should a prize or any part of a prize become unavailable, a substitute of equal value will be provided.
  8. The prize is non-transferable and no substitutions or cash equivalents are permitted.
  9. It is the responsibility of the prize winner to collect their prize from Preston Park Museum & Grounds, unless otherwise stated in the Competition Details.
  10. By accepting the prize, winners agree that the Promoter may publish their names and address towns/counties in any media in connection with the prize draw. The names of winners will be available on written request to Preston Park Museum & Grounds.
  11. We reserve the right to amend these Terms and Conditions at any time and without notice.
  12. Promoter: Preston Park Museum & Grounds, Yarm Road, Stockton-On-Tees TS18 3RH.

Accessibility statement

 

This website is run by Stockton-on-Tees Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • Navigate most of the site using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)??

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We are working to make our website as accessible as possible. However, we know some parts of this website are not fully accessible:

  • Most PDF documents are not fully accessible to screen reader software although we are working to fix this
  • When you change the size of your browser the text will not reflow in a single column.
  • Online forms are difficult to navigate using accessible technology such as a screen reader.
  • Some of the text is difficult to navigate using accessible technology such as screen readers. This is because headers in the text, images or tables are not tagged or labelled.
  • Some links do not explain their purpose and cannot be read by screen readers
  • Media items such as images do not have alternative text
  • The colour of some text does not sufficiently contrast with its background colour

 

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:

  • Email: museum@stockton.gov.uk
  • Call: 01642 527375

We’ll consider your request and get back to you as soon as possible.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email museum@stockton.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Call us on 01642 527375 to start the process.

 

Technical information about this website’s accessibility

Stockton-on-Tees Borough Council is committed to making the Stockton Information Directory accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The content listed below is non-accessible for the following reasons:

Issues with links and text

Some of the link text do not explain their purpose, this fails WCAG success criterion 2.4.4). This also fails WCAG  4.1.2 success criterion as they cannot be read by screen readers.

On some parts of the website the colour of the text and the colour of the background are not in sufficient contrast to each other; this fails WCAG 2.1 success criterion 1.4.3. Some links are not distinguished by more than colour which fails criterion 1.4.1

The colour of ‘link text’ does not always change when the link is selected, this fails WCAG2.1 success criterion 2.4.7.

Keyboard Navigation is non-compliant as controls do change appearance when selected, this fails WCAG 2.1 success criterion 2.4.7. 

 

Navigation and accessing information

The site is difficult to navigate using accessible technology such as screen readers. This is because headers in the text or tables are not tagged or labelled and no media items (such as images) have alternative text. This fails WCAG A criterion 1.3.1 and 1.1.1

There is no function to allow users to skip content. This fails criterion 2.4.1

 

Content that’s not within the scope of the accessibility regulations

 

Maps

Online maps and mapping services are exempt from meeting the accessibility regulations.

 

What we’re doing to improve accessibility

We are working on developing the site to add headers, labels and change link text so that it’s easier to navigate with screen readers and keyboards. We are also working on making pdfs accessible. We are aiming to complete this by June 2021. 

 

Preparation of this accessibility statement

This statement was prepared on 21 January 2021. It was last reviewed on 21 January 2021.

This website is tested every 5 days. The test is carried out by Silktide and the results are reviewed on an ongoing basis.