The majority of the paths around the park are well surfaced however there are some areas of the Woodland and Quarry Walk which are on an incline with uneven surface.

Within the museum, assistance may be required on the gravel path through the Orchard to the Walled Kitchen Garden.

Visitor Visual Story

Download our Visitor Visual Story to prepare you for your visit to the museum.

Disabled Parking

Designated disabled parking spaces are located within the main car park, adjacent to Café Tees.

Wheelchair Hire

We have a wheelchair and walker available to hire at the museum. Please pre-book by telephoning 01642 527375.

Accessible Toilet Facilities

Toilets are located in the park, adjacent to Café Tees and within the main museum.

Assistance Dogs

Assistance dogs are welcome in all areas of the museum and grounds.


The first floor gallery is accessible via a lift next to the entrance to the Victorian Street.

Parent and Child Facilities

Changing facilities are available in the park, adjacent to Café Tees and within the main museum on the Victorian Street.

We are part of the Breastfeeding Welcome scheme.

Hearing Induction Loop

We have a Hearing Induction Loop on the museum Welcome Desk.

Free Entry for Carers

Visitors with disabilities may admit one accompanying carer free of charge when they pay full adult/child price.

Please bring relevant proof of entitlement such as a blue badge, or a Personal Independence Payments letter (issued by the DWP benefit office).

Relaxed Openings

From April 2019 we are running a series of quiet Sunday mornings which are aimed at supporting the needs of people with autism, sensory conditions and dementia. They are times when the museum is open as usual but it is usually quieter. We will turn off additional noises and sound effects, as well as turning up lighting in darker areas. These will take place every second Sunday of the month from the 14 April, at 10 – 11am.

Relaxed Openings which take place during school and bank holidays are likely to be busier.

You do not need to book, just turn up on the day. Normal Museum admission applies.

If we are running any workshops or activities then they will be bookable and places will be limited.  You can find out more by visiting our events page  

French and German Speaking

French and German Welcome Sheets are available upon request.

L’information en Français est disponible sur demande.

Deutsche Informationen sind auf Anfrage erhältlich.



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